Contact WinnerOnline
For website questions, corrections, privacy enquiries or technical problems, email [email protected].
Reporting an error
Include the page address, the wording or feature concerned, and any reliable source supporting a correction. Remove personal details from screenshots. Please do not send passwords, identity documents, payment-card details or sensitive account information.
Website enquiries
WinnerOnline can receive feedback about its own content. It does not operate gambling accounts, accept bets, process gambling payments or control another business’s transactions. Account complaints should be directed to the relevant business and, where appropriate, the regulator or dispute-resolution process for that jurisdiction.
Privacy questions
Use the email address above to ask about information relating to you. See the Privacy Policy.
Questions about disclosures
For questions about a source or external link, include the page and wording. Our Content and Link Transparency page explains the informational role of the Canada section and its absence of operator referral offers.
Gambling support
WinnerOnline is not a counselling or emergency service. The gambling-support page provides independent help resources. Service coverage varies by province and territory.
Frequently asked questions
How do I contact WinnerOnline?
Email [email protected] for website enquiries, corrections or privacy questions.
What should an error report include?
Include the page address, the relevant wording and a reliable supporting source.
Can WinnerOnline release a withdrawal?
No. WinnerOnline cannot access or control an account or transaction held by another business.
Should I send identity documents?
Do not send identity documents, passwords or payment-card details for an ordinary website enquiry.
Is a response time guaranteed?
No fixed response-time guarantee is stated on this page.
Does WinnerOnline provide counselling?
No. The gambling-support page links to independent resources.
Explore the full section: Canada information hub.
